Inbox Management & Email Etiquette: Tips, Tricks, & Best Practices
     •  Why Is Email Management Critical For Lawyers?
     •  Email Is Big Business!
     •  The Bottom Line: Effective Email Management...
     •  What You'll Learn
     •  Who Benefits Most From Attending?
     •  Workshop CLE Credit
     •  About the Faculty
     •  Contact Us

Why Is Email Management Critical For Lawyers?
     You only get one chance to make a great first impression. Managing that impression, however, is a constant process. While it may surprise many, one of the most powerful tools in any professional's impression management repertoire is email.

     How you manage your inbox directly impacts how you manage your outcomes! Every email you send speaks volumes about you, your attention to detail, the way you think, and the way you work.

•   What does YOUR email tell clients, co-counsel, opposing counsel, and co-workers?
•   How can you make the most of your email exchanges?
•   How can you identify and meet others' expectations through email?
•   How can you minimize conversational misunderstandings before they happen by managing your inbox and your email?
•   How do you balance professionalism and informality when communicating by email?
•   How private and confidential are your email conversations?

          Workshop Tearsheet (Adobe PDF format)
          Workshop Tearsheet (Microsoft Word format)

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Email Is Big Business!
     In just over a decade, email has become one of the most widely used methods of communication. "Inbox Management & Email Etiquette: Tips, Tricks, & Best Practices" provides attorneys with practical ways:
•   To increase professional competence,
•   To elevate the quality of service rendered to internal and external clients, and
•   To improve coordination among partners, associates, paralegals, staff, and all concerned parties.

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The Bottom Line: Effective Email Management...
•   Improves interpersonal and organizational communication.
•   Increases the communication competence of management & staff..
•   Facilitates the alignment of a firm's tactical operations in support of its strategic goals, organizational mission, and guiding vision.

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What You'll Learn
•   To appreciate the role of communication preferences in developing relationships.
•   To identify and engage in professional email best practices.

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Who Benefits Most From Attending?
•   Partners & Associates
•   Law Firm Non-Attorney Staff
•   In-House Corporate Counsel
•   Government Counsel
•   Non-Profit Counsel

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Workshop CLE Credit
     This program is designed to meet general requirement criteria for 1.00 - 3.00 hours of CLE credit (subject to state requirements).

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About the Faculty
     Currently serving as an Executive Director of Ketchcom Development, Inc., Eric Paul Engel has provided organizational learning and communication development services for over a decade to private, government, and non-profit organizations, including the Pentagon's Information Technology Agency, Purdue University, and the University of Missouri. A prolific writer and orator, he has facilitated over 750 workshops, seminars, and classes addressing over 1500 participants total. Mr. Engel is a member of the National Communication Association (NCA) and the Association for Continuing Legal Education (ACLEA).

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Contact Us
     To learn more about how Ketchcom Development, Inc. can help your law firm capitalize on improved professional and organizational communication competence, contact us.

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